Client Privacy Policy

Last Updated: 4/3/25

Version: 1.01

1. Introduction

DVX ZUMI UK LIMITED ("Zumi," "we," "us," or "our") is committed to protecting the privacy of our business contacts, including prospective clients, current clients, suppliers, and other business partners. This Privacy Policy explains how we collect, use, disclose, and protect your personal data.

This Policy applies only to business contacts and does not address the privacy practices for end users of our in-restaurant app. If you are a restaurant guest or utilize Zumi’s payment or reservation services, please refer to our Guest Privacy Policy https://www.zumi.app/guest-privacy-policy.

2. Who We Are

Company Name: DVX ZUMI UK LIMITED
Registered Address: 16 Great Queen Street, Covent Garden, London, United Kingdom, WC2B 5AH
Telephone: +44 7456 531456
Email: hi@zumi.app

3. The Data We Collect

We collect and process the following types of personal data about business users:

• Contact Details: Name, email address, telephone number, job title, and company name.
• Business Information: Details about your organisation, including supplier or client information.
• Communication Data: Information you provide when contacting us via email, phone, or web forms.
• Website and Analytics Data: IP address, browser type, pages visited, and marketing preferences.
• Payment and Transaction Data: If a business user processes a payment through our services, they may be subject to additional terms outlined in the Guest Privacy Policy https://www.zumi.app/guest-privacy-policy

4. How We Use Your Data

We use your personal data for the following purposes:

• Providing Services: Managing client and supplier relationships.
• Marketing and Communications: Sending newsletters and promotional content (you can opt out at any time).
• Business Operations: Improving our website, services, and customer experience.
• Legal and Regulatory Compliance: Meeting legal obligations and resolving disputes.

5. Legal Bases for Processing

We process your personal data based on:

• Consent: When you opt into marketing communications.
• Contractual Necessity: When processing data is necessary for fulfilling business agreements.
• Legitimate Interests: Improving our services and engaging in business development.
• Legal Obligations: Compliance with tax and regulatory requirements.

6. Data Sharing

We may share your personal data with:

• Business Partners and Service Providers: Including email marketing platforms and IT service providers.
• Regulatory Authorities: When required by law.
• Payment Processors: If you make payments via Zumi services, refer to the - Guest Privacy Policy https://www.zumi.app/guest-privacy-policy

We do not sell or rent your personal data to third parties.

7. International Data Transfers

If we transfer your data outside the UK or European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) to maintain data protection standards.

8. Data Retention

We retain your personal data as follows:

• Client and Supplier Data: Retained for 6 years from the last interaction for legal and record-keeping purposes.
• Marketing Data: Retained until you opt out.
• Payment and Transaction Data: Refer to the Guest Privacy Policy for payment retention details.

After these periods, data is securely deleted or anonymised.

9. Data Security

We implement encryption, access controls, and secure storage to protect your data. While no system is 100% secure, we continuously review our security measures.

10. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your data.
• Rectification: Request corrections.
• Erasure: Request deletion (subject to legal obligations).
• Restriction: Request limited data processing.
• Objection: Object to certain uses (e.g., marketing).
• Portability: Request data in a structured format.

To exercise these rights, contact hi@zumi.app.

11. Cookies and Tracking

Our website uses cookies only necessary cookies to enhance user experience and as such we do not require a cookie banner. These are the bare minimum cookies.  If our use of cookies changes, we will update this document and create a cookie policy.

For further guidance please read the ICO page here.

12. Complaints and Contact Information

If you have concerns, contact us at hi@zumi.app. You may also file a complaint with the Information Commissioner's Office (ICO):

• Website: www.ico.org.uk
• Phone: 0303 123 1113
• Address: Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on our website, and where appropriate, we will notify you by email. Please check this Policy regularly for updates.